Grade Information

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Effective: 1st January 2018

Pay Scale: Grade 1 is split into two rates:

U25s – £7.93 hour, £16,082.04 annually (Excluding any sleep-ins).
All Domiciliary Support Workers will be expected to work sleep-in shifts, which are paid at £67

Previous experience

This grade is for people with no or very little experience of working with learning disabilities. The Grade 1 will be issued with a Mentor (who may be the Service Manager), who will support and guide the Domiciliary Support Worker through their probation which consists of:
• The successful completion of the induction booklet
• The successful completion of the Care Certificate
• Shadowing various established members of the existing team.
• Transition from shadowing to working on a 1 – 1 basis with Supported People.
• The completion of the MAPA Physical Intervention Training Programme.
The probationary period will normally last 24 weeks and its completion is dependent on satisfying the conditions described above.

Confirmation of the successful completion of the probationary period will be delivered by means of an appraisal conducted by the Service Manager at the 24 week point (or before if all elements have been completed).. When this confirmation is received the Domiciliary Support Worker will be provided with the opportunity to enrol on the next available and logistically acceptable Diploma 2 / Diploma 3 course.
Additionally, the Support worker will be expected to complete the further e-learning and classroom based training courses during their employment. These are currently under review but will include:
• Epilepsy
• Autism
• Challenging Behaviour
• First Aid
• Food Hygiene
• Safeguarding
• Medication handling
• Equality and Diversity

Other in-house and external training courses will also be provided by ZENO if it is felt necessary.
Previous experience

• The applicant is required to have experience of working for an employer or academic experience in any capacity.
• The position covers both none experienced and basic experience or knowledge of working with adults or children with learning disabilities, managing complex or challenging behaviour or working with adults who have mental health problems.

Effective: 1st January 2018

Pay Scale (All Ages):

£8.53 hour, £17,298.84 annually (excluding any sleep-ins)
Previous experience

• An NVQ/Diploma 2 qualification in Care/ or equivalent qualification and provide a certificate or other proof of the qualification, is desirable at the Grade 2 level.
• The post requires the applicant to have at least 12 months experience of working with adults with learning disabilities with or without challenging or complex behaviour, adults with mental health problems or children with learning disabilities with or without challenging or complex behaviours.
• This experience does not have to apply to working at ZENO Ltd exclusively, but continuous base experience will need to be evidenced by the applicant.

Existing Staff

For those Grade 1 Domiciliary Support Workers completing a full twelve months at ZENO, the Service Manager, during the annual appraisal, will decide whether or not a promotion to the next grade, Grade 2 is applicable. Promotion will be awarded on a performance based assessment, objectively assessed using various variables, such as punctuality, attendance, flexibility, work ethic, training completed, completion of a successful PDF and appraisal document etc.

Additionally, the Support worker will be expected to complete the further e-learning and classroom based training courses during their employment. These are currently under review but will include:
The Grade 2 Domiciliary Support Worker can be used by the Service Manager as a Mentor to other members of staff.

Service Managers can reward Domiciliary Support Worker staff before the completion of 12 months, if they feel the person is working at a high level and should be a Grade 2.

New Staff

For people recruited directly to this grade. The Grade 2 will be issued with a Mentor, who will support and guide the Domiciliary Support Worker through their probation which consists of:

• The successful completion of the induction booklet
• The successful completion of the Care Certificate
• Challenging Behaviour
• Completion of E-Learning modules provided on start within designated time limit
• Shadowing various established members of the existing team
• Transition from shadowing to working on a 1 – 1 basis with Supported People
• The completion of the MAPA Physical Intervention Training Programme

The probationary period will normally last 12 weeks and its completion is dependent on satisfying the conditions described above.

Confirmation of the successful completion of the probationary period will be delivered by means of an appraisal conducted by the Service Manager at the 12 week point. When this confirmation is received the Domiciliary Support Worker will be provided with the opportunity to enrol on the next available and logistically acceptable Diploma 2 / Diploma 3 course.

Additionally, the Support worker will be expected to complete the further e-learning and
classroom based training courses during their employment. These are currently under review but will include:

• Epilepsy
• Autism
• Challenging Behaviour
• First Aid
• Food Hygiene
• Safeguarding
• Medication handling
• Equality and Diversity

Other in-house and external training courses will also be provided by ZENO if it is felt necessary.

Effective: 1st February 2017
Pay scale: £8.20 hour, £16,629.60 annually (excluding any sleep-ins)

Each Service Manager should have an Assistant Service Manager. Each Assistant Service Manager will be paid at the Grade 2 level and carry out the same duties as a Grade 2 Domicilliary Support Worker. However, they will be expected to cover the Service Manager during absences/annual leave and will therefore receive an extra £500 annually, which is paid monthly over a full calendar year.

Previous Experience

• Key core experience of working with adults with learning disabilities with or without challenging or complex behaviour, adults with mental health problems or children with learning disabilities with or without challenging or complex behaviour(s)

• An NVQ/Diploma 2/3 qualification in Care and provide a certificate or other proof of the qualification.

The Grade 3 Assistant Service Manager will be used by the Service Manager to ensure that they are supported effectively within their role. Tasks may involve being responsible for mentoring staff, ensuring that all keyworker reports are completed on time, that log are completed daily etc. The ASM role should ensure that there is a natural succession if the Service Manager is promoted.

Pay scale: £8 hour, £16,224 annually (excluding any sleep-ins)

Each Dual Service Manager should have an Assistant Service Manager at each service. Each Assistant Service Manager working under a dual Service Manager will be paid at the Grade 4 leveL. They will be expected to cover the Service Manager during absences/annual leave and will therefore receive an extra £500 annually, which is paid monthly over a full calendar year.

Previous Experience

• Key core experience of working with adults with learning disabilities with or without challenging or complex behaviour, adults with mental health problems or children with learning disabilities with or without challenging or complex behaviour(s)

• An NVQ/Diploma 2/3 qualification in Care and provide a certificate or other proof of the qualification.

The Grade 4 Assistant Service Manager will be used by the Service Manager to ensure that they are supported effectively within their role, as the Service Manager is managing two services this may require more support from the assistant and the G4 recognises this. Tasks may involve being responsible for mentoring staff, ensuring that all keyworker reports are completed on time, that log are completed daily etc. The ASM role should ensure that there is a natural succession if the Service Manager is promoted.

Pay Scale: £8.88 – £10.84 hour, £20,000 – £22,000 annually (depending on experience and number of Supported people at a service).

All Service Managers will be expected to cover on-call shifts as part of their salary. Service Managers of one service will not be expected to cover sleep-in shifts (except for once a month for quality assurances purposes), unless it is for an emergency situation and no other alternative cover can be found. There is an overtime rate applicable to this position however any overtime needs to be agreed by the registered manager and the compliance manager.

The Registered Manager will discuss the plausibility’s of promotion at the annual job appraisal.

Previous Experience

• Extensive experience of working with adults with learning disabilities with or without challenging or complex behaviour, adults with mental health problems or children with learning disabilities with or without challenging or complex behaviour(s)
• An NVQ 2/3 qualification in Care/appropriate qualification (i.e. degree/diploma in health sciences/nursing/social work etc.) and provide a certificate or other proof of the qualification.

Pay Scale: £8.88 – £10.84 hour, £20,000 – £23,000 annually (depending on experience and number of Supported People).

All Service Managers will be expected to cover on-call shifts as part of their salary. Service Managers over multiple services will not be expected to cover sleep-in shifts, unless it is for an emergency situation and no other alternative cover can be found. There is an overtime rate applicable to this position however any overtime needs to be agreed by the registered manager and the compliance manager.

The Registered Manager will discuss the plausibility’s of promotion at the annual job appraisal.

Previous Experience

• Extensive experience of working with adults with learning disabilities with or without challenging or complex behaviour, adults with mental health problems or children with learning disabilities with or without challenging or complex behaviour(s)
• Experience of managing a service for adults with learning disabilities with or without challenging or complex behaviour, adults with mental health problems or children with learning disabilities with or without challenging or complex behaviour(s)
• An NVQ 2/3 qualification in Care/appropriate qualification (i.e. degree/diploma in health sciences/nursing/social work etc.) and provide a certificate or other proof of the qualification.