Training You Will Receive

Zeno Ltd are committed to initial and on-going training of all staff to ensure that they are equipped with the correct knowledge to enable them to undertake their role effectively.

All new support staff undertake Induction training. The week will contain the following:

Day 1 : Introduction to Zeno and the Job Role, Care Certificate DVD & Folder

Day 2: Safeguarding and MCA

Day 3: First Aid

Day 4/5: MAPA
MAPA is the Management of Actual and Potential Aggression and includes dis-engagement techniques and physical intervention holds and that it is recognised by the British Institute of Learning Disabilities (BILD)

All days are delivered by a member of the Zeno Management Team.

The Care Certificate covers the 15 principles of care and is a nationally recognised qualification. The employee is expected to complete all sections within three months of the induction date as part of their probationary period.  The manager will review and sign off each section with a probation appraisal upon completion. Certain modules on the Care Certificate act as evidence for a qualification in Health and Social Care Level 2.

Ongoing & Mandatory Training

Employees of Zeno during their probation and beyond will also receive the following training:

Deprivation of Liberty Safeguards

Mental Capacity Act

Equality & Diversity

Fire Training

Food Hygiene

Health and Safety

Nutrition and Diet

Safeguarding of Vulnerable Adults

Other specialist training employees receive dependant on the service they are at:

Positive Behaviour Support


Mental Health

Acquired Brain Injury Training

Active Support

Introduction to Mindfulness

Zeno’s mandatory training is completed via ELearning and you will be provided with your log in details to access this on commencement of employment. Additional training is devised and delivered by a member of the Zeno Management Team.