Zeno Ltd is dedicated to ensuring that all staff are fully equipped with the necessary skills and knowledge to perform to their best potential. This includes initial training, ongoing training, and specialist training to maintain high standards across the company.
All induction training is delivered by an experienced member of the Zeno Management Team. CPI Safety Interventions includes disengagement techniques and physical intervention holds, recognised by the British Institute of Learning Disabilities (BILD).
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The Care Certificate is a nationally recognised qualification that covers 15 Principles of Care. New employees are expected to complete all sections of the Care Certificate within three months of induction, as part of their probationary period.
After the induction, Zeno employees will continue with mandatory training during their probation and beyond. This includes:
Additional training specific to certain services may include:
Some of the mandatory training is completed via e-learning. Employees will be provided with log-in details at the start of their employment to access the training modules online.
Specialist training is delivered as needed based on the specific services provided, including: