Our compliments and complaints.
We’re always listening. If something isn’t quite right, or you have thoughts to share, we welcome your feedback.
It’s a key part of helping us deliver the excellent service we strive for every day.
Zeno has a full compliments and complaints policy that can be requested at any time from the Registered Manager. This is available in an easy read version.
If a supported person has reason to complain they should in the first instance speak to the staff on duty. If they feel the complaint has not been resolved to their satisfaction they can make a written complaint as explained in the policy. Please see points of contact below.
Supported Living Services
The Registered Manager/s: Mr Peter Cammack, Miss Liz Done & Mr James Brown
Address: Zeno Limited, 1st Floor, A18 The Embankment, Riverside, Off Vale Road, Heaton Mersey, Stockport, SK4 3GN
Telephone: 0161 706 0360
Rapid Review & Resettlement
The Registered Manager: Mr Paul Smith
Address: Zeno Limited, Newall Green Farm, 12 Newall Rd, Wythenshawe, Manchester, M23 2TX
Telephone: 0161 706 0360
Care Quality Commission
Address: Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA
Telephone: 0300 061 6161
Email: cqc.org.uk
Local Government
The Local Government Ombudsman provide a free independent service for complaints.
Telephone: 0300 061 0614
Email: advice@lgo.org.uk
The Registered Manager/s will make arrangements to discuss the outcome of the investigation with the complainant. However, if Zeno are unable to rectify the complaint to the complainant’s satisfaction, then the complainant may contact the Care Quality Commission (CQC) at the following address:
