Skip to content

Compliance, Health & Safety

7befea48962a9ec3e3e24ad5f519dcdc031faae0

Compliance

All our services are regulated by the Care Quality Commission, the independent regulator of health and adult social care services in England. The CQC set out a broad range of standards that all providers must meet to ensure the services provided meet their standards for care. The new framework operated by CQC is a positive step on from their previous model, it focuses on ensuring services are:

• Effective
• Caring
• Safe
• Well led
• Responsive

We strive to maintain excellent standards across all areas of CQC’s key lines of enquiry. The framework complements our own company ethos. We develop, deliver, and assess all of our company’s activities in accordance with CQC guidelines. The nature of the people we support means that, for their own safety, risk assessments must be carried out frequently. However, this must not restrict positive risk-taking, which is crucial for supported people to develop new life skills. We continuously analyse our activities, walks, and environments to stimulate the people we support in a safe way, whilst helping them to integrate in their communities, and generally improving their quality of life.

Health & Safety

It is Zeno’s policy and responsibility to ensure the health and safety of supported people, our staff, and the public. Each service has its own Health and Safety File, in which managers record daily, weekly, and monthly checks on all aspects of Health and Safety. All staff are required to pass a Health and Safety course, for which we provide full training, as well as additional e-learning modules covering fire safety and food hygiene. We ensure all accidents and RIDDOR reports are reported according to the Health and Safety Executive, and all Health and Safety procedures are completed at a high standard.

Zeno works closely with a specialist, and they help us to plan and monitor our services, and provide us with a set of tools and techniques to maintain a high standard of Health and Safety across our services.