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  • Grade Information

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    Effective: 1st January 2018

    Pay Scale: Grade 1 is split into two rates:

    Grade 1: £8.54 hour, £17,319.12 annually (Excluding any sleep-ins).
    All Domiciliary Support Workers will be expected to work sleep-in shifts, which are paid at £70. 
    All overtime is voluntary.

    Previous experience

    This grade is for people with no or very little experience of working with learning disabilities. The Grade 1 will be issued with a Mentor (who may be the Service Manager), who will support and guide the Domiciliary Support Worker through their probation which consists of:
    • The successful completion of the induction booklet
    • The successful completion of the Care Certificate
    • Shadowing various established members of the existing team.
    • Transition from shadowing to working on a 1 – 1 basis with Supported People.
    • The completion of the MAPA Physical Intervention Training Programme.
    The probationary period will normally last 24 weeks and its completion is dependent on satisfying the conditions described above.

    Confirmation of the successful completion of the probationary period will be delivered by means of an appraisal conducted by the Service Manager at the 24 week point (or before if all elements have been completed).. When this confirmation is received the Domiciliary Support Worker will be provided with the opportunity to enrol on the next available and logistically acceptable Diploma 2 / Diploma 3 course.
    Additionally, the Support worker will be expected to complete the further e-learning and classroom based training courses during their employment. These are currently under review but will include:
    • Epilepsy
    • Autism
    • Challenging Behaviour
    • First Aid
    • Food Hygiene
    • Safeguarding
    • Medication handling
    • Equality and Diversity

    Other in-house and external training courses will also be provided by ZENO if it is felt necessary.
    Previous experience

    • The applicant is required to have experience of working for an employer or academic experience in any capacity.
    • The position covers both none experienced and basic experience or knowledge of working with adults or children with learning disabilities, managing complex or challenging behaviour or working with adults who have mental health problems.

    Effective: 1st January 2018

    Pay Scale:

    Grade 2: £8.96, Salary £18,170.88 (Excluding any sleep-ins). 
    All Domiciliary Support Workers will be expected to work sleep-in shifts, which are paid at £70. All overtime is voluntary.

    • An NVQ/Diploma 2 qualification in Care/ or equivalent qualification and provide a certificate or other proof of the qualification, is desirable at the Grade 2 level.
    • The post requires the applicant to have at least 12 months experience of working with adults with learning disabilities with or without challenging or complex behaviour, adults with mental health problems or children with learning disabilities with or without challenging or complex behaviours.
    • This experience does not have to apply to working at ZENO Ltd exclusively, but continuous base experience will need to be evidenced by the applicant.

    Existing Staff

    For those Grade 1 Domiciliary Support Workers completing a full twelve months at ZENO, the Service Manager, during the annual appraisal, will decide whether or not a promotion to the next grade, Grade 2 is applicable. Promotion will be awarded on a performance based assessment, objectively assessed using various variables, such as punctuality, attendance, flexibility, work ethic, training completed, completion of a successful PDF and appraisal document etc.

    Additionally, the Support worker will be expected to complete the further e-learning and classroom based training courses during their employment. These are currently under review but will include:
    The Grade 2 Domiciliary Support Worker can be used by the Service Manager as a Mentor to other members of staff.

    Service Managers can reward Domiciliary Support Worker staff before the completion of 12 months, if they feel the person is working at a high level and should be a Grade 2.

    New Staff

    For people recruited directly to this grade. The Grade 2 will be issued with a Mentor, who will support and guide the Domiciliary Support Worker through their probation which consists of:

    • The successful completion of the induction booklet
    • The successful completion of the Care Certificate
    • Challenging Behaviour
    • Completion of E-Learning modules provided on start within designated time limit
    • Shadowing various established members of the existing team
    • Transition from shadowing to working on a 1 – 1 basis with Supported People
    • The completion of the MAPA Physical Intervention Training Programme

    The probationary period will normally last 12 weeks and its completion is dependent on satisfying the conditions described above.

    Confirmation of the successful completion of the probationary period will be delivered by means of an appraisal conducted by the Service Manager at the 12 week point. When this confirmation is received the Domiciliary Support Worker will be provided with the opportunity to enrol on the next available and logistically acceptable Diploma 2 / Diploma 3 course.

    Additionally, the Support worker will be expected to complete the further e-learning and
    classroom based training courses during their employment. These are currently under review but will include:

    • Epilepsy
    • Autism
    • Challenging Behaviour
    • First Aid
    • Food Hygiene
    • Safeguarding
    • Medication handling
    • Equality and Diversity

    Other in-house and external training courses will also be provided by ZENO if it is felt necessary.