• 0161 706 0360
  • Complaints

    Zeno has a full compliments and complaints policy that can be requested at any time from the Registered Manager. This is available in an easy read version.

     

    Download information about making a complaint

     

    If a Supported Person has reason to complain they should in the first instance speak to the staff on duty. If they feel the complaint has not been resolved to their satisfaction they can make a written complaint as explained in the policy to;

     

    The Registered Manager

    Mr Peter Cammack

    Zeno Limited, 1st Floor, A18 The embankment, Riverside, Off Vale Road, Heaton Mersey, Stockport, SK4 3GN 

    Telephone 0161 706 0360

     

     

    The Registered Manager will make arrangements to discuss the outcome of the investigation with the complainant however if ZENO Ltd are unable to rectify the complaint to the complaints satisfaction then the complainant may at any stage contact the Care Quality Commission (CQC) at the following address;

     

    Care Quality Commission

    Citygate

    Gallowgate

    Newcastle Upon Tyne

    NE1 4PA

    Tel; 03000616161 email www.cqc.org.uk

     

    And/ or the Local Government Ombudsman who provide a free independent service telephone: 0300 061 0614 or email advice@lgo.org.uk