The quality of the care and services we provide, is based on a foundation of employing the right people, engaging the people we support, and their family, to become a single team with a single focus. Our approach encourages collaboration, engenders good relationships, and gives all individuals the space to thrive. My role is simply to help facilitate this, embracing positive changes, removing where possible the administrative burden from the teams delivering the care and ensuring the processes are in place to enable our goals to be achieved.