As Quality and Risk Manager, my role is to support services across Zeno to provide safe, effective, person-centered care to all of our supported people. In order to do this, I audit all of Zeno’s services. This means attending handovers, looking at the H&S within the Houses, having one-to-one meetings with Service Managers, speaking with supported people and speaking with the staff team. I look at each element of the service to ensure the support delivered is safe, caring, effective, well-led, and responsive in accordance with CQC guidance. I will then send this back to the registered manager. I also directly support DRMs and Service Managers to ensure that services run smoothly through my involvement in training. I lead the training Team delivering CPI Safety interventions. As part of this, I also take a lead in reducing the use of restrictions by leading reviews of the physical restrictions used and my environmental audits.
