Complaints

Zeno has a full compliments and complaints policy that can be requested at any time from the Registered Manager. This is available in an easy read version.

 

If a Supported Person has reason to complain they should in the first instance speak to the staff on duty. If they feel the complaint has not been resolved to their satisfaction they can make a written complaint as explained in the policy to;

 

The Registered Manager

Ms Helen Troup

ZENO Limited, Blade House, Battersea Road, Heaton Mersey, Stockport. SK4 3EA 

Email; helen@zenoltd.co.uk

Telephone 0161 706 0360

 

The Registered Manager will make arrangements to discuss the outcome of the investigation with the complainant however if ZENO Ltd are unable to rectify the complaint to the complaints satisfaction then the complainant may at any stage contact the Care Quality Commission (CQC) at the following address;

 

Care Quality Commission

Citygate

Gallowgate

Newcastle Upon Tyne

NE1 4PA

Tel; 03000616161 email www.cqc.org.uk

 

And/ or the Local Government Ombudsman who provide a free independent service telephone: 0300 061 0614 or email advice@lgo.org.uk